How Nishtech and Ascension turned a maze of disconnected systems — and a nearly $1 billion productivity problem — into a single Digital Front Door, giving time back to the people who care for patients.
Scheduling in one system. Payroll in another. Policies somewhere else. Internal comms in a fourth. None of them were designed to work together — or even look alike.
Different platforms. Different logins. Different eras of design. None of it built for the phone in her scrubs pocket.
Every minute spent fighting the tools is a minute taken from the work that matters most — patient care.
This wasn't a technology problem to Ascension's frontline. It was a daily friction, repeated across nearly 200,000 people, every single shift.
During discovery, Nishtech asked frontline associates one simple question: how much time do you lose fighting your current systems? The answer came back again and again — at least two hours a week. Multiply that small daily friction across nearly 200,000 employees and the scale becomes impossible to ignore. Let's do the math.
Instead of a maze of portals, every associate now begins their day in one personalized workspace — where the tools, tasks, and information they need are already waiting. Toggle the view to see the shift.
Standalone legacy portal
Different platform, different look
Buried, not mobile-friendly
Fragmented across ministries
One authenticated entry point. Personalized by role, location, and need. Everything an associate touches, unified — and finally built for mobile.
The Front Door orchestrates Ascension's enterprise systems through a composable architecture. But an associate never sees "an integration" — they just see their day getting easier. Click each system.
At this scale — millions of monthly interactions, role-specific workflows, real-time enterprise integration — the platform choice isn't cosmetic. SitecoreAI gave Ascension the architecture and governance an organization this complex actually needs.
Composable architecture that connects Oracle, UKG, ServiceNow and more — and adds new systems without disruption.
Structured content, workflow, and lifecycle management that keep communications accurate and consistent across dozens of ministries.
Experiences shaped by role, location, and need — with manager and employee views driven from EntraID and Google Workspace.
Unified authenticated access with deep links into every connected system — one identity, one entry point.
Reliably supports millions of monthly interactions — the resilience a health system's daily operations depend on.
Orchestration ready to power search, guidance, and proactive task awareness as the Front Door matures.
Every phase is framed by what changes for the associate — not by what ships in the backlog. This is how a multi-year transformation stays funded: each release earns the next.
And for the nurse starting her shift, the change is simple but powerful: instead of logging into four different systems before her first patient, she opens one front door and gets to work.
200,000 employees — more than 2.5× the next largest known enterprise intranet on the platform, and one of the largest Sitecore-based intranets to date. Not a pilot. Live, in production.
Deep experience delivering digital platforms in healthcare environments — where security, compliance, and frontline usability are non-negotiable.
A long-standing Sitecore partner with multiple Sitecore MVPs — the platform depth required to deploy one of the largest Sitecore intranets ever built.
Nishtech embedded with internal IT and communications teams — co-creating the solution rather than delivering in isolation.
From day one, the engagement centered on measurable business outcomes: reduced search time, increased adoption, and improved satisfaction.
The story is human. The engineering behind it is serious. Expand for the architecture your SE will want to see.
If you're carrying a healthcare system, a large employer, or any enterprise drowning in fragmented internal tools — this is the reference story that opens the door. Nishtech is ready to co-sell.
Reach out to the Nishtech team to co-sell, co-present, or scope an Art of the Possible for your enterprise account.
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